Your purchase price for the Philips Holter Software includes two days of on-site training. The two days of training you receive is provided by Philips’ applications staff. All service and warranty issues are handled directly with Philips Medical with Coffey Medical’s oversight to make sure our great customers are being taken care of promptly and professionally. Philips Customer Support for Zymed Holter can be reached at (800) 722-9377 ext 3 Option 1.